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My daughter Edy is beautiful. At the tender age of two she would already turn heads, charming everyone with her twinkling eyes and bright, teasing smile. She was a skinny little thing, buck-toothed, pigeon-toed, bow-legged, extra everything. Now she is four, with a long and leggy form reminiscent of supermodels as young girls. Her eyes...

I’m a graduate of one of the toughest MBA programs to get into. It might still be the most selective program out there. Of course I didn’t know whether or not I’d get in when I applied. I just put together the best application I could. In a sense, that application process started a long...

Among the many ride hailing apps in Korea is one I like in particular. It runs newer vans and sedans, and has a reputation for vetting and retaining well-mannered drivers. Even among the stiff competition that is everything K, it stands out. I always look there first for our airport rides, and I associate the...

I’m in Seoul right now and I’m a mom. But from what I gather, I’m not a Seoul mom. Seoul moms are… hard to describe. At least in a fair way. You can describe anyone in a judgey way. Understanding is much harder. Mom in Seoul I had observed that I was different from the...

Nordstrom’s loyalty program used to be simple and friendly. Every 2,000 points earned, a “Nordstrom Note” in $20 increments would show up in the mail. A few times a year, Nordstrom would let members earn double or triple points on their purchases. Then, in 2018, Nordstrom introduced The Nordy Club, with a number of changes...

Yesterday morning, I got an email from Bed Bath & Beyond asking me to answer a question a customer had asked about an item I bought. I have never received a request like this from a site I shop, and felt somewhat intrigued. I clicked the “Answer this question” link, which popped up this window...

I have been trying to shop bricks and mortar retail more. Honestly, when the store is well curated, well organized, and staffed with well trained people, it’s a wonderful experience. I’m also trying to not shop on Amazon.com when I have good alternatives. Some reasons are found in this rather long first hand account. At...

United has an increasing array of rules for passengers and people who are part of their MileagePlus program. I get the impression that sometimes, they’re a little too hard for the various teams at United to keep up with. In this instance, I found that using one 1K benefit (the ability to change flights free...